Avanti West Coast Reviews
Avanti West Coast has an overall rating of 3.9 based on 31 reviews. Customer feedback on Avanti West Coast is mixed.
31 reviews
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All Avanti West Coast Reviews (31)
bretbarroso3238
May 15, 2026
"They were helpful and got me what I…"
They were helpful and got me what I needed, but it took longer than I expected. I’d use them again, but I wouldn’t count on it being super quick.
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mike_Long82
May 13, 2026
"Got sorted quickly"
My train ended up getting cancelled, which was annoying, but the staff got me onto the next one quick. I didn’t catch all the details, but the refund info was easy enough to find too, so it wasn’t as stressful as it could’ve been.
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dustinkupper4326
May 13, 2026
"Comfy Seats"
So... the seats were actually comfy and made the whole experience a lot more enjoyable.
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Morris_sites93
May 03, 2026
"Refund took more effort than it should have"
I did eventually get my refund, so credit where it’s due, but I had to follow up twice to make it happen. That part was frustrating and felt like more work than it should have been. I get that delays can happen, but it would’ve felt a lot fairer if they’d kept me updated or handled it without me having to chase
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thomaskim4198
April 24, 2026
"Pretty decent overall"
The toilets were clean, which I really appreciated, and the seating was decent. It wasn’t anything super special or fancy—though it was comfortable enough and did the job just fine.
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Catherine-chavez
April 23, 2026
"Clear updates on board"
Announcements were easy to hear. Clear enough. Maybe a little too often at times, but overall fine.
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JennieKey_61
April 16, 2026
"Worked in the end"
It was a bit slow for me, not sure if that’s normal or just my connection, but the booking went through fine in the end
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WandaRodriguez
March 25, 2026
"I used Avanti West Coast last…"
I used Avanti West Coast last week and, the main thing I cared about was whether it would run on time. Luckily, it did. The train left when it was meant to and got into London pretty much bang on schedule, which was a relief because I had plans after. I wasn’t really paying much attention to the little details, but punctuality-wise it was spot on. No drama, no hanging around, just a smooth trip.
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MartinHolton_00
March 24, 2026
"Still Waiting on My Refund"
I’m still waiting for my refund, which is frustrating. I thought it would’ve been sorted by now, and I keep checking but nothing has changed. The product/order part is one thing, but the refund delay is what’s really bothering me. Hopefully they get back to me soon because this has been dragging on longer than expected.
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ryan_Bane87
March 22, 2026
"Surprisingly Decent Space"
I wasn’t totally sure what to expect, but there ended up being enough room for my suitcase and a small bag, which was a relief. The racks near my seat were full, so I was a bit unsure at first, but I managed fine in the end. Overall, maybe better than I expected
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Margie_nguyen00
March 19, 2026
"ran out of sandwiches"
i stopped by because the catering was open, but they had already run out of sandwiches. it was a little disappointing since that was what i came for, but the staff was still polite about it.
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gertrude.Waller
March 16, 2026
"I was feeling trapped and stressed…"
I was feeling trapped and stressed in the moment, but the staff helped me out quickly and made things a lot easier.
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sally_Hudson04
March 16, 2026
"Smooth and Stress-Free Trip"
I booked my seat before travelling and it showed up in the app without any issues. I got the exact seat I’d picked, so there was no hassle or confusion at the station. it made the whole trip feel so much easier and more relaxed. Really happy with the experience!
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Tina_owen76
March 15, 2026
"Quick and easy support"
I remember having a small issue with my booking, but customer service got back to me really quickly. From what I recall, they sorted it out without making it a big deal, which I appreciated. Overall, happy with the experience.
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HeatherWatkins_74
February 21, 2026
"Train got held up, which was…"
Train got held up, which was annoying, but the texts and the station info was clear. I knew what was going on most of the time and didn’t feel like I was just left guessing, so fair play really.
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MAXWELL
February 20, 2026
"Decent for basics, but kept cutting out"
I used the onboard Wi‑Fi during my trip it was kind of up and down. It connected quickly at first, so I thought great, this will be fine, but then it kept dropping out every so often, especially when I tried to watch anything, which was annoying. For checking emails or sending WhatsApp messages it was mostly okay, not perfect but usable. I wouldn’t say it was terrible, just... if you actually need to get proper work done, I wouldn’t fully rely on it.
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AmandaCollier
February 11, 2026
"Tickets are fine, prices not so much"
The tickets themselves are totally okay, no big issue there. I’m completely calm about it, obviously, but the prices do feel a bit too high sometimes. Like, sure, I’ll still buy them when I need to, but I definitely notice the cost more than I’d like.
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Margarita.aslanian
February 01, 2026
"Mostly reliable, but those platform changes..."
I use Avanti West Coast a few times a month and, the timetables have been reliable for me. The trains usually leave close to the time shown, and the app tends to match what’s on the station boards, which is reassuring. I’ve had a couple of small delays here and there, but nothing major. I’d probably give 5 stars if the late platform changes didn’t happen as often, is it just me, or do they always seem to come at the last minute?
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SCOTT
January 30, 2026
"Charging at my seat was a win"
I had a socket right by my seat, so I was able to keep my laptop charged the whole trip. It looked like not every seat had one, but it worked out great for me. Definitely a nice little bonus on the train.
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Dean_sojka82
January 25, 2026
"I was disappointed. The seats were grubby…"
I was disappointed. The seats were grubby and the toilet smelled awful, which really isn’t what I expected for the price I paid. On top of that, the constant reminders felt way too aggressive, like they were badgering me rather than being helpful. Overall, not a great experience.
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